Privacy Policy

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

This website includes share buttons which enable you to share pages or other content from this site to the following third party services: (Facebook, Instagram, Pinterest etc]. If you click a share button, these third parties may receive your personal data, including:

» Information about your browser, network and device

» Details about the web page or content you shared or proposed to share

» Your IP address

This website collects personal data to power our site analytics, including:

» Information about your browser, network, and device

» Web pages you visited prior to coming to this website

» Your IP address

This information may also include details about your use of this website, including:

» Clicks

» Internal links

» Pages visited

» Scrolling

» Searches

» Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Gem’s Healing collects information in two possible ways:

When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration or order forms.  All this information requires a direct action by you at that time in order
for us to receive it.

1. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Gem’s Healing will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even if it is no longer needed to provide the Services to you.

Gem’s Healing will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

» You can verify the details you have submitted to Gem’s Healing by contacting us here. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.

» You can also contact us by the same method to change, correct, or delete your personal information controlled by Gem’s Healing regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted. 

» You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam)

You can always feel free to update us on your details at any point by please contact us here.

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us here.

Please note, we are constantly reviewing how we process and protect data.
Therefore, changes to our policy may occur at any time.